Thank you for shopping with Elegant Wholesale LLC. We want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Business Information

Business Name: Elegant Wholesale LLC
Address: 177 Trevino Ave, Apt 314, Manteca, CA 95337, USA
Phone: 307-310-4443
Email: info@elegantwholesalellc.com
Website: elegantwholesalellc.com

2. Return Eligibility

You may request a return if:

  • The request is made within 14 days of delivery.
  • The item is unused, unworn, and in original condition.
  • The item is returned in original packaging with all accessories included.
  • Proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Clearance or final sale items
  • Gift cards
  • Used or damaged items caused by customer misuse
  • Personalized or custom-made products (if applicable)
  • Hygiene-sensitive items once opened

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Include your order number and clear photos of the item and packaging.
  • We will arrange a replacement or full refund if approved.

5. Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection.
  • Approved refunds will be issued to the original payment method.
  • Refund processing may take 5–10 business days depending on your bank or payment provider.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service.

Elegant Wholesale LLC is not responsible for lost return shipments.

7. Exchanges

We replace items only if they are:

  • Defective
  • Damaged during shipping
  • Incorrectly shipped

To request an exchange, contact us at info@elegantwholesalellc.com.

8. Order Cancellations

  • Orders may be canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, cancellation may not be possible.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank — processing times may vary.

If you still need assistance, email us at info@elegantwholesalellc.com.

10. Contact Information

For return or refund requests, please contact:

Elegant Wholesale LLC
177 Trevino Ave, Apt 314
Manteca, CA 95337, USA

📞 307-310-4443
📧 info@elegantwholesalellc.com
🌐 elegantwholesalellc.com